A Custom app rollout for safer, smarter, service delivery.

The City of Philadelphia transformed its permit-related inspections across departments with a custom mobile app, eliminating paper-based duplication, enabling real-time scheduling and visibility, while improving safety oversight, employee confidence, and citizen experience.

300+Employees onboarded with future-state process training

92%Trainees reported confidence in using the new application

The challenge

The City of Philadelphia aimed to overhaul its inspection process, which affected over 300 employees and multiple departments. Legacy practices relied on paper forms and manual scheduling, creating delays, duplications, and data gaps.

At stake was the City’s ability to deliver efficient, accurate, and streamlined inspection services.

Without a centralized system, inspection outcomes were inconsistently recorded — or lost entirely. Managers lacked visibility into scheduling, status, and results. Citizens had no insight into booking or follow-up. Given recent safety incidents tied to unverified inspections, the need for real-time tracking was urgent.

Strategy

Meira was engaged to redesign Philadelphia's inspection operations. Through discovery sessions, we mapped current-state workflows, identified bottlenecks, and aligned departments around a mobile-first future state.

Designing a custom app for scheduling, execution, and tracking

Coordinating vendor delivery and testing

Supporting a mid-project PM transition for continuity

Prioritizing field usability in user acceptance testing

Training 300+ staff with scenario-based, real-world modules

The new app enabled inspectors to schedule and document visits digitally, gave managers real-time oversight, and improved citizen access to bookings and results.